Miss Sugar Melbourne is committed to providing all of our clients with exceptional service. When you book an appointment with us, you are reserving a block of time with a professional. When a client cancels or reschedules with less than 24 hours notice, they prevent another client from using that block of time. 
In order to secure your appointment, a 50% booking fee is required for all appointments at the time of booking, online and in salon. 

An SMS is sent out to you 48hrs prior to your appointment to confirm or reschedule.

If you cancel or reschedule your appointment with more than 24hrs notice, the deposit is refunded or forwarded to the new appointment. 

If your appointment remains unconfirmed 24hrs prior to your booked time and after several attempts to make contact with you, the policy below will apply:

If you cancel or reschedule an appointment with less than 24 hours notice, Miss Sugar Melbourne reserves the right to charge a cancellation fee equivalent to 50% of the service/s that was booked and would normally be charged if we cannot offer your block of time to somebody on a waiting list or fill this block of time on short notice.

If you cancel any of the booked services at the time of your appointment, a 50% cancellation fee will apply.

If a client fails to appear for a scheduled appointment, Miss Sugar Melbourne reserves the right to charge a no show fee equivalent to 50% of the service that was booked.

We understand that things can happen unexpectedly to prevent you from showing on short notice, however we also offer you the opportunity to send someone else on your behalf for the block of time should you be unable to attend.

All cancellations and reschedule requests must be made 24 hours in advance.